We help our clients be more competitive in the market place and add
value to their business by measuring and monitoring the performance of
sub service providers. We do this to ensure a right balance between
savings and service quality. A dedicated Key Account Manager takes
responsibility for each clients’ needs and requirements, as well as
accountability for Service Level Agreements (SLAs) that are designed and
pre-agreed to match each client’s specific needs.
We measure the performance of our sub service providers by:
- Contractual obligations
- Generic specifications encapsulated in SLAs and building related specifications
- Build performance management models to monitor and manage SLAs
- Escalation of issues and accountability through the Key Account Management structure
Criteria for performance management in terms of SLAs include:
- Service quality
- Response times
- Frequency of incidents
- Administration
- Skills and training
- Condition of equipment
- Image of the company, including staff appearance and communication
- Contribution to the image of the clients’ property
Let's Connect
For enquiries and interest in our services, please complete our
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Contact Us
Excellerate On Summit,
3A Summit Rd, Dunkeld West,
Gauteng,
2196
Tel: +27 11 911 8000
Fraud Hotline 0800 864 656 | fraud@kpmg.co.za
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